Payment
Accepted Payment Methods:
ROXANA&ROMANO accepts payment by credit card and Paypal.
International Pricing:
International pricing is calculated by the according to the local currency of the specified shipping destination.
We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.
Shipping
Order Processing & Estimated Delivery Time:
Orders placed will be dispatched within 2-3 business days if is in stock, if it is not in stock it could take two to three weeks to be sent plus the shipping time.
You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or federal holidays.
Tracking Your Order:
Once your order has shipped, you will receive an email confirmation with a tracking number.
Domestic Orders:
For orders shipping within Canada, sales tax will be charged at checkout on orders shipping
International Orders:
For orders shipping to another country the order will be subject to duties and taxes upon receipt and payable by the customer.
Return Policy
We accept returns on full price merchandise only if it has a manufacturing defect
is unused, in the original packaging and has a return request made within 3 days after receiving the product.
Please note, items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund.
All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer a refund on items that are deemed damaged – scratched, worn or not in their original packaging.
If your order was placed within Canada, all sales taxes will be refunded. International orders cannot be returned for a refund.
We reserve the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
Please allow up to 4-7 business days for refunds to be processed once your return has been received.
Returning Your Order
CANADA RETURNS:
For Domestic return requests, please submit your return request by send an email to rox@roxanaromano.com to request the form for refunds.
INTERNATIONAL RETURNS:
At this time International orders cannot be returned for a refund.
Exchanges
Please note, we do not accept exchanges at this time, we can only accept returns on full price merchandise if it has a manufacturing defect, is unused, in the original packaging and has a return request made within 3 days after receiving the product
Product care
For specific product care inquiries, please email us to rox@roxanaromano.com
Most of our products and materials are from in Mexico. We pride ourselves on high-quality products.
Hand bags care:
Leather:
We used the finest, sustainable, eco-tanned leather certified by the Leather Working Group, low-impact dyeing, with natural untreated vegetable tanned leather. This means each leather is unique in its own specific coloring, markings, and striations, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects.
Manufacturing defects are assessed on a case by case basis with a valid proof of purchase please submit your return request by send an email to rox@roxanaromano.com to request the form for refunds.
You can clean the leather with the cleaning cream that comes together with your bag using a dry fabric.
Vegan leather :
We used Dessert pelle made in Mexico from cactus that means:
- Biodiversity amelioration in the region.
- Reverts Land Use Change (LUC).
- Enrichment of soil micro-flora and micro-fauna through native and typical organic cactus afforestation.
- Huge savings in water as no irrigation is applied.
- Environmental preservation as no chemicals are used like herbicides or pesticides.
- Cactus is left unharmed to enable repeated harvesting from the same plant.
- Energy savings by drying the feed-stock in a solarium.
- No cross-industry conflict as the by product is directed to the food industry in an increased value form which is more attractive, and stimulates the agricultural sector to plant more cactus.
- Full vision and traceability of the farm to ensure sustainable social practices.
- Technological enhancements at the fields.
Cactus CO2 sequestering capacity:
Cactus is a natural carbon sink, it has a great CO2 sequestering capacity. From our 14 acres, we are able to absorb 8,100 tons of CO2/year while at the farm we only generate 15.30 tons of CO2 annually.
Manufacturing defects are assessed on a case by case basis with a valid proof of purchase please submit your return request by send an email to rox@roxanaromano.com to request the form for refunds.
You can clean the vegan leather with the cleaning cream that comes together with your bag using a dry fabric.
Mayan loom care:
The Mexican Mayan waist loom is very durable and complex but by its nature it has to be kept within the frame or in the case of the cushions it can only be dry cleaned because it was hand-dyed with natural pigments like flowers and leavers and it could be undyed in a normal laundry
Ceramics care:
Hand-thrown ceramics in high temperature stoneware, pigmented and glazed.
For decorative or functional use.
Wash by hand and dry in the drainer, due to the natural finish of the ceramic, in some cases it is not possible to wash it in the dishwasher.
We consider your needs to design custom pieces.
Thank you for making the decision to support our small business by choosing to buy handmade products with sustainable materials that are ethically made.